Refund policy
Jaduax Bundles Refund Policy
At Jaduax Bundles, we take pride in providing high-quality raw hair bundles. Due to the nature of the products we sell, please read our refund policy carefully before placing your order.
Refunds & Returns
All raw hair bundles are non-refundable and non-returnable due to hygiene and quality assurance reasons. Once your order has been delivered, we cannot accept returns or issue refunds if you change your mind.
If We Make a Mistake
If Jaduax Bundles sends you the wrong item or the wrong parcel, we will make it right.
You will be offered either:
- A full refund, or
- A replacement with the correct item sent to you at no extra cost.
Reporting an Issue
If you receive the wrong order, you must contact us within 48 hours of receiving your package.
Please include:
- Your order number.
- Clear photos of the item(s) you received.
- A photo of the packaging and shipping label.
If you do not report the issue within 48 hours of receiving your package, you will not be eligible for a refund or replacement.
Once we verify that the mistake was made by Jaduax Bundles, we will process your refund or send a replacement as quickly as possible.
Contact Us
To report an issue, please contact us at elizabethirawo4@gmail.com.
If your request is due to receiving the wrong parcel or another mistake made by Jaduax Bundles, we will review your claim and let you know whether your refund or replacement request has been approved or declined after reviewing the evidence.
Thank you for shopping with Jaduax Bundles. We appreciate your support and are committed to making sure you receive the correct order every time.